Marco Di Santo is the global operations manager at LivePerson. With over 13 years of experience serving as an effective project manager in a competitive business and IT environment, he is adept in all aspects of project management including planning, budget management, and coordinating all working parts of a project. His expertise lies in helping people navigate global operations with data-driven strategies, leveraging artificial intelligence, project management, and innovation, all fueled by an entrepreneurial spirit. With a broad experience in modern technologies such as AI, ML and digital solutions and systems, he is a passionate AgilePM and is highly experienced in working directly with clients to ensure all the goals of a project are achieved and met within scope and budget. He attended the “AI and ML: Leading Business Growth” program by MIT Professional Education in 2023 and shares his experience of the program.
Why did you choose to participate in this program at this stage of your career?
The horizon is thrilling, with the coming years poised to morph our world into something entirely fresh and revolutionary. Already, there are numerous examples of flourishing businesses and use cases that have been wholeheartedly embraced by many companies, with many more set to follow suit in the near future.
How was your experience of the learning methodology?
This program opened my eyes to what the next 10 years will look like for artificial intelligence and machine learning. It was a lot of hard work – nights of being buried in handouts and books, weekends spent on data cleaning and algorithms, evenings of being huddled with the team over slides, knitting together a shared solution for the strategy on our projects.
How was your overall experience of the program?
When I stepped onto this path, I knew this was the place where I could stand on the shoulders of giants, and it’s safe to say, the reality soared beyond my expectations. Now, I’m geared with the knowledge to steer companies onto a path of growth, with a clear understanding of data, automation, and the realms of artificial intelligence and machine learning.
I am basking in this modest triumph after a long stretch of sweat, study, and creation – ‘mens et manus’ – a motto that now resonates with me deeply.