“The poor performance of American companies lies in the failure of management to keep abreast of modern methods of management and innovation.” – Edward Deming Engaged employees are important to organizational productivity, quality, and long-term revenue. Nearly 2/3 of employees are not engaged in their day-to-day work, which can hurt the quality of work from your organization. How does this impact your bottom line? How can organizations achieve quality and lean practices while maintaining a workplace culture promoting employee engagement? Let’s explore the limitations of the “business as usual” mindset and discover how to unlock the true potential of your workforce. Objectives: • Discuss how psychological safety in the workplace can improve quality. • Create a process to improve psychological safety in the workplace. • Discuss how professional development inside teams can increase quality and employee engagement. • Develop a coaching plan to assist with professionally developing your team.