Description: Conflict is a product of our uniqueness as people & so is inevitable – its absence would be abnormal. And the workplace provides a rich environment for various causes & types of conflict. Some kinds of conflict contribute to the health & well-being of an organization by generating new perspectives – while other types are detrimental hijacking time, energy & trust. Interpersonal conflict occurs when two or more persons seek to possess the same object, resource, or position – or they maintain incompatible goals, values, or motives. And interpersonal conflict can be caused by differences in information, perceptions, roles, priorities, or relationships. Individuals & teams that effectively resolve conflicts:

• Expect there to be personal differences
• Confront the conflictual issues & not the people involved.

Why Should You Attend? Many people have a standard, instinctive response to conflict. However, effective leaders & negotiators – after assessing the situation know-how & when to apply each of the following five conflict resolution strategies which will be addressed during this webinar:

• Waiting & Avoiding – ‘The Turtle’
• Accommodating – ‘The Teddy Bear’
• Using Power – ‘The Shark’
• Compromising – ‘The Fox’
• Collaborating – ‘The Owl’

Areas Covered: Managing Conflicts Between Individuals

• What is interpersonal conflict?
• What causes conflict?
• Functional vs. dysfunctional conflict
• Words that lead to conflicts
• Resolving conflicts by asking questions
• Our four instinctive responses to conflicts
• Five conflict resolution strategies
• Managing conflict with the AEIOU model

Managing Conflict Within Teams

• Why functional conflict management is a component of high-performance teams & organizations
• How to utilize the Action Planning Conflict Resolution Process by:
• Obtaining from the participants their proposals for resolving the issues causing the conflict
• Then allowing the participants to develop & implement an action plan to resolve the conflict

Who Should Attend:

• Any non-exempt employee
• Supervisor
• Manager
• Leader