Improve the way you are delivering and receiving feedback through clarification of intentions, clear communication of impact and expectations, and management of agreements. Through practice, you will develop greater confidence, a clear understanding of what works, as well as crafted feedback for your next conversation – whether that be with an employee, peer, or leader within your organization. Outcomes:

• Understand the importance of feedback to the employee, the manager, and the organization
• Practice communication skills that lend to productive conversations
• Apply a model for delivering meaningful feedback and creating agreements