Productive conflict is setting aside personal emotions and focusing on a solution that supports the team’s needs and objectives. When people learn to solve problems together, it strengthens relationships. Effectively dealing with conflict also requires a mindset shift from negative to positive. In every conflict, there is a learning opportunity. Often, creative problem-solving and innovation is the outcome of collaborative conflict resolution. In this workshop, you will have an opportunity to practice techniques that will help you increase your understanding of others and create agreements for working together. Outcomes:

• Understand the root of most conflict
• Acquire techniques to help uncover expectations and identify mutual needs
• Improve collaboration through direct and productive conversations