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5 Pillars for Digital Transformation at Financial Institutions

Michael Ruttledge, chief information officer and head of technology services at Citizens Financial Group talks about the ways in which companies can embrace the digital transformation at financial institutions required to move forward.

He talks about five pillars that he himself uses to guide financial institutions in matters of digital transformation. These pillars are; agility, modern architecture, engineering talent, efficiency and the technology cost structure, and security and availability. Ruttledge also insists that automation is the way forward for a great customer experience.


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