Keeping Customers Takes Honest Apologies
A group of African American women were mistreated at an AMC theater in Louisiana, during a showing of the movie Harriet. Not only was the movie experience interrupted for them but the house lights were turned on and the rest of the audience also couldn’t enjoy the movie. The theater employees asked the one of the women to move seats due to a confusion with another customer’s ticket turning a pleasant movie day out into a nightmare. The theater chain’s and CEO Adam Aron’s quick response with a genuine apology and steps to amend the misconduct is what is required to right a wrong. Yale SOM’s Jeffrey Sonnenfeld writes that this is exactly what to do when your employees harm a customer.
Related Posts
Build Critical Thinking Skills – A Comprehensive Guide
Learn how to build critical thinking skills. Discover the definitions, its importance, the top skills, examples in the workplace, and more.
Why Change Management Skills are Important for a Senior Executive’s Career Development
Learn why change management skills are important for a senior executive’s career development in pursuit of organizational success.
How Far Are We From AI Singularity?
Understand what AI Singularity is, explore its implications, and potential impact on humanity, and how far aways we are from it.
What are Critical Thinking Skills and Why are They Important?
Critical thinking skills – What is it?, how can you develop these vital skills, why it is important, and some real people who use it.
Critical Thinking – Definition, Skills, and Examples
Critical thinking is an essential skill at the workplace. Find out what critical thinking is, what are critical thinking skills, and more.
Drive Digital Transformation
Digital transformation is unavoidable now. Here is how you can get on board and look towards survival, recovery, and ultimately growth.
